Canon Webshop (renewed)

Ordering & quotations

• Benefits of ordering online via the Canon Webshop
• What products and services can I find in the Canon Webshop?
• Do I need to create an account to place an order?
• Are there any additional costs if I order from the Canon Webshop?
• How do I place an order in the Canon Webshop?
• Can I upload and order multiple files in one order?

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Print files

• What are the delivery specifications for my file?
• What is a PDF and how do I create a PDF?
• What is the difference between Landscape and Portrait?
• How do I know if my files are suitable for printing?
• Will the files I have uploaded with an order be saved in the Canon Webshop?
• Why do the colours on a screen look different than when printed?

Delivery times & shipping

• What is the delivery time of my print order?
• Do you also offer same-day delivery?
• How will I know when my order is ready and will be delivered?
• What happens to my order if nobody is present at the moment of delivery?
• Can my order also be delivered internationally?

Cancellation & returns

• What warranty does Canon offer on its products?
• Where can I view the General Terms and Conditions?
• Can I change or cancel an order?
• Can I return my order?

Trouble shooting

• Why does it take so long to upload my files?
• I have not received an order confirmation. Has my order been processed?
• My parcel has not arrived yet. What should I do now?
• I entered a wrong address and my order has already been shipped. Can I still change the delivery address?
• I am not satisfied with my order. How can I report this?