Canon Webshop

General

• What products and services can I find in the Canon Webshop?
• Are all Canon products available online?
• How do I log in to the Canon Webshop?
• Do I need to create an account?
• What sustainable products does Canon offer?
• Where can I view the General Terms and Conditions?

Ordering & quotations

• How do I place an order in the Canon Webshop?
• How can I order a reader?
• My order is an urgent assignment. What should I do?
• Can I place private orders as an employee?
• How can I request a quotation?
• What is meant by ‘desired quantity’?

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Payment

• Does Canon have a minimum order amount?
• Are there any additional costs if I order from the Canon Webshop?
• How can I pay for my order?
• Does Canon have a secure payment environment?

Delivery times & shipping

• What is the delivery time of my print order?
• Do you also offer same-day delivery?
• How does free delivery work?
• Do you deliver orders to your home?
• How will I know when my order is ready and will be delivered?
• What happens to my order if nobody is present at the moment of delivery?

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Print files & uploading

• How do I create a pdf for bleed printing?
• What are the specifications for my file?
• What is a PDF and how do I create a PDF?
• What is the difference between Landscape and Portrait?
• How do I know if my files are suitable for printing?
• Will the files I have uploaded with an order be saved in the Canon Webshop?

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Cancellation & returns

• What warranty does Canon offer on its products?
• Can I change or cancel an order?
• Can I return my order?

Trouble shooting

• Why does it take so long to upload my files?
• I am not satisfied with my order. How can I report this?